FAQ'S

Sadly, no. But we do try and make each product page as easy to navigate as possible for you to try minimise the chances of this happening! Your address is your responsibility too, please make sure you fill it out as accurately as possible to avoid any delays.

Different products have different timescales. Our boarding passes/scratch reveals and tickets will all be dispatched within 1 working day if ordered by 3pm the previous day. All other personalised items have a turnaround of 3-5 working days however busy periods like November-December can be hectic so please order in plenty of time as turnaround time during this period may be slightly longer.

Simply put, no. Due to our items being completely personalised and tailored to what you requested, we are unable to offer you a refund as they 1) can not be sold on 2) they are what you asked for. For more information on returns, refunds and cancellations please see here

Absolutely! If you are thinking of shopping with us for a bulk order for an event or your brand, please reach out to us via our email ohsopersonalisedxo@gmail.com with the subject line "BULK ORDER ENQUIRY" and someone will be in touch. To be considered for a bulk item discount you must be ordering more than 6 of a single item. To help us sort you with a discount sooner please include all of the following information: ​ - What product are you enquiring about? - How many are you looking to purchase? - What is it for?